Cancelling a reservation to a session is like cancelling a ticket to a movie or a play. Our space is intimate, and sessions are often full or sold out.

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SESSIONS have a 24 hour cancellation policy.

Cancellations made less than 24 hours before start time are not refunded or credited — no exceptions.

If it's more than 24 hours before your session, you can absolutely cancel yourself on the Momence app or web and automatically receive a credit to book a different future session on your own.

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WORKSHOPS + TRAININGS are Final Sale.

No refunds or credits.

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‍TREATMENTS may be cancelled or rescheduled up to 24 hours before the scheduled start time.

Appointments cancelled or rescheduled less than 24 hours before the appointment time are charged in full and are not refunded or credited — no exceptions.

If you arrive late, your appointment will still end at the originally scheduled time to maintain our schedule.

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With help canceling or for questions, message us at 917-267-0580.

If you need to late cancel, kindly let us know so we can take someone off the waitlist.

Sessions start promptly at the time listed, with proper buffer time built-in. To prevent disturbing other's experience mid-meditation, arrivals more than 5 minutes late will not be admitted inside The House.

Our outer gate auto-locks 5 minutes after the session start time preventing late arrivals.

IMPORTANT: Arrivals more than 5 minutes late will be considered a no-show and lose their credit with no refund - no exceptions.

What to Do if You're on the Waitlist:

If you are on the waitlist, you can still arrive in hopes that there is a no show. Often this is successful as even full sessions have last minute no-shows.

• First-come, first-serve: Waitlist openings are offered in the order people join. When a spot opens up, you’ll receive a confirmation email/text to join and be moved off the waitlist,
• More than 12 hours before class: If a spot opens up, you’ll be automatically added to the session and your card on file will be charged.
• Within 12 hours of class: If a spot opens, you'll be texted by our system to opt-in to the open spot. Once you confirm, we’ll reserve your spot and charge your card.

To Cancel your spot on the waitlist, message us at 917-267-0580.