CANCELLATION POLICY
Cancelling a ticket to a session is like cancelling a ticket to a movie or a play. Our space is intimate, and sessions are often full or sold out.
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SESSIONS have a 24 hour cancellation policy.
Cancellations made less than 24 hours before start time are not refunded or credited — no exceptions.
If it's more than 24 hours before your session, you can cancel yourself on the Momence app or web and receive a credit to book a different session on your own.
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WORKSHOPS + TRAININGS are Final Sale.
No refunds, credits, or transfers.
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With help canceling or for questions, message us at 917-267-0580.
If you need to late cancel, kindly let us know so we can take someone off the waitlist.
LATE POLICY
To prevent disturbing other's experience mid-meditation, arrivals more than 5 minutes late will not be admitted inside The House.
Our doors auto-lock 5 minutes after the session start time. Arrivals more than 5 minutes late will be considered a no-show and lose their credit with no refund.
WAITLIST POLICY
- First-come, first-serve: Waitlist openings are offered in the order people join. When you’re moved off the waitlist, you’ll receive a confirmation email.
- More than 12 hours before class: If a spot opens up, you’ll be automatically added to the session and your card on file will be charged.
- Within 12 hours of class: If a spot opens, we’ll text you to confirm before booking. Once you confirm, we’ll reserve your spot and charge your card.
FAQ
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We cannot guarantee space for walk-ins.
Last minute decision? No problem - you can still check availability + sign up online right before a session.
Our space is open only to registered individuals. We do not, at this time, offer an open meditation room for walk-ins.
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Of Course! You can head to our Gift Card Page to purchase an E-Gift Card. Or next time you are at our space, pick up a physical note to give your loved one.
At this time, gift cards are for sessions only and are not transferable to our shop or on any merchandise.
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While comfort is recommended, you can arrive exactly as you are - from work or before your evening plans.
We are a shoeless space so please plan accordingly. Socks or barefoot are your preference.
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No problem at all-
Our experiences are designed to meet all people where they are regardless of meditation experience.
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All individuals must be over the age of 18, unless accompanied by a parent or adult.
BREATH sessions are suitable only for adults over 18.
SOUND sessions are suitable for children over the age of 13.
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While we love our pets, it is complicated for us to accommodate animals for public sessions.
Since most of our sessions include sounds, this can be disturbing to some animals and therefore disrupt the experience for others.
If you would like to bring your service animal, we recommend a private experience. Kindly message us at house@officialritual.com to discuss more. -
NO.
To preserve an incredible experience, we are a phone-free space. Photos and Videos are not allowed before, during, or after sessions.
WE ASSURE YOUR PRIVACY: You will never be filmed, photographed, or recorded (by the practitioner or other attendees) during your journey of meditation and release.
Any photos or videos that you see of our space on social media or this website are filmed when we are closed to the public with express consent.
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No.
Our space is entirely and purposefully non-denominational — free from religious symbols, iconography, and affiliations or worship to gurus or deities.
While each practitioner may hold their own personal beliefs, sessions are designed to focus purely on the experience of SOUND (or BREATH), welcoming people from all backgrounds.
No specific beliefs or faith are required—just an openness to the healing benefits sound can provide.
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Our main spaces and house restroom are ADA + wheelchair accessible.
Chairs are available in lieu of floor mats for a seated meditation. Earplugs are available for those with tinnitus.
For guests with questions or special access requirements, please contact us at house@officialritual.com ahead of your visit.
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We are a fully substance-free space and do not host medicine journeys, psychedelic experiences, or micro-dosing / drug-related therapies.
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Mats, pillows, and blankets are sprayed with alcohol and essential oils between sessions.
On Mondays and Fridays, Mats are lovingly steam cleaned by House Manager, Amrit.
Eye covers have a paper protective layer and are replaced each session.
Eye covers and pillows are laundered throughout the week.
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Our doors open 15 minutes before the start time of each session. We recommend arriving 10-15 minutes before the start time of your session to check-in, use the restroom, and get settled.
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We are a phone-free space.
At check-in, we'll help you secure your phone in a signal blocking locked pouch, which you'll keep possession of during your visit.
No phones, photos, video, or recording of any kind is allowed in our space. This rule is in place to not disturb the experience of others. -
We are a space for healing and our sessions are open to the public. The challenging work of being human is to see the light of good in our neighbors despite external differences.
We have a zero tolerance policy for aggressive speech or behavior toward our staff or other attendees.
We reserve the right to deny entry or service to anyone who appears under the influence of substances or alcohol.
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Sound healing affects each person differently, reflecting individual energies and perspectives. We encourage participants to approach the session with an open mind and a willingness to release judgments.
If you find that the experience brings up discomfort or resistance, we invite you to explore what these responses might reveal about your personal journey and to see if you can sit in the discomfort.
Our intention is to hold space for growth and insight; any reactions or feelings that arise can be valuable reflections of inner work.
Sessions are an opportunity to connect with and listen deeply to yourself, and the experience is yours to embrace fully.